Freedom to build
customer trust

How an industrial printer manufacturer
used Firedome to secure its entire fleet

The problem

Customer security concerns a barrier to sales

A leading manufacturer of industrial printers faced a major obstacle to sales: customer concerns around security and privacy. Customer R&D teams needed to protect the commercially sensitive IP being sent to print, while operational teams were concerned about the risk of malware attacks on connected printers.

To address this challenge, the manufacturer was looking for holistic cyber security that could protect its entire range of industrial printers. This would allow it to address security and privacy concerns, build customer confidence, and maximize sales.

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The solution

Turnkey printer security
that customers value

Working with Firedome

Working with Firedome, the manufacturer was able to holistically secure its printers without the cost or complexity of extensive in-house development. Firedome’s embedded anti-malware agent could detect and mitigate all known and unknown malware without impairing printer performance.

24/7 Security Monitoring

Firedome also provided 24/7 security monitoring: a blend of an automated, AI-driven agent and an always-available security team to respond to and investigate events.

The result

Security the pillar of
a stronger, trusted brand

The Firedome IoT security platform doesn’t just provide always-on security for connected printers. With Firedome’s support, the manufacturer was able to make security and privacy an integral part of its market strategy.

With proven, robust security and clear marketing messages, the manufacturer could showcase security at every stage of its sales pipeline. As a result, customers could buy with confidence, knowing that their data and devices were in safe hands.

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